Refund policy

Last updated 7 November 2026

If NetSieve isn’t right for you, you can get a full refund within 14 days of buying it, on either plan, without giving a reason.

How to ask

Paddle.com is the Merchant of Record for our orders and issues refunds. Use the link in your Paddle receipt, or email hello@netsieve.app with the email address you bought with.

What happens next

Your money goes back to your original payment method, usually within 5 to 10 working days depending on your bank. Your licence is cancelled, and NetSieve stops working on any Mac using it the next time that Mac checks, within a few hours of being online. Your original network settings go back, so your internet keeps working.

After 14 days

Purchases aren’t normally refundable after 14 days, except where the law says otherwise. If something has gone wrong, email us and we’ll take a look.